Dartpinfx Finance Limited – Company Policies

Effective Date: 23 February 2025
Company Name: Dartpinfx Finance Limited
Registered Office Address: 27 Threadneedle Street, London, EC2R 8AY, United Kingdom
Company Registration Number: 09876543 (Companies House, UK)
Legal Status: Private Limited Company (Ltd)
FCA Registration Number: 543210/2024

1. Data Protection & Privacy Policy

Dartpinfx Finance Limited is committed to safeguarding the personal data of its customers in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

• ICO Registration Number: ZA789654

• Data Collection: We only collect necessary personal data, such as identity details and transaction history, to provide financial services.

• Data Storage: All customer data is securely stored using industry-standard encryption methods to prevent unauthorised access.

• Data Sharing: We do not share personal data with third parties unless required by law or with the customer’s explicit consent.

• Customer Rights: Customers have the right to request access, rectification, or deletion of their data and may withdraw their consent at any time.

  
  

2. Anti-Money Laundering (AML) & Know Your Customer (KYC) Policy

Dartpinfx Finance Limited adheres to the UK Money Laundering Regulations 2023, implementing stringent AML and KYC measures to combat financial crime.

Identity Verification:

• Customers must provide valid passport, driving licence, or government-issued ID for verification.

• We utilise automated KYC solutions to enhance the efficiency and accuracy of identity checks.

Transaction Monitoring:

• We monitor transactions for suspicious activity, including unusually large transfers or rapid movement of funds.

• Any suspicious transactions will be reported to the UK’s National Crime Agency (NCA) in accordance with legal obligations.

High-Risk Customer Management:

• We conduct enhanced due diligence (EDD) for politically exposed persons (PEPs) and customers from high-risk jurisdictions.

• Additional verification may be required, such as proof of funds and detailed transaction histories.

  
  

3. Regulatory Compliance & Governance

Dartpinfx Finance Limited operates under the regulatory framework established by the Financial Conduct Authority (FCA).

FCA Oversight:

• Our financial activities are regulated under FCA Firm Reference Number 543210/2024.

• We ensure full compliance with FCA’s guidelines on risk management, consumer protection, and financial stability.

Customer Protection:

• We implement strict security measures to protect customer funds.

• Customers may escalate disputes to the Financial Ombudsman Service (FOS) for independent resolution.

  
  

4. Customer Support & Dispute Resolution

We are committed to providing a transparent and efficient customer support service.

Contact Methods:

• In-App Chat: Available 24/7 for immediate assistance.

• Email Support: Reach us at info@dartpinfxfinance.com.

• Phone Support: Available during business hours for urgent matters.

Dispute Resolution:

• If a customer has a complaint, they should first contact our support team.

• If unresolved, the case may be referred to the Financial Ombudsman Service (FOS) for mediation.

  
  

5. Risk Disclosure

Financial trading and investment services carry inherent risks.

Market Risks:

• Trading involves potential losses; past performance is not indicative of future results.

• Customers should carefully consider their risk tolerance before engaging in financial activities.

Regulatory Risks:

• Changes in financial regulations may impact the availability of certain services.

• We advise customers to stay informed about relevant regulatory updates.

  
  

Final Notes

The registered office of Dartpinfx Finance Limited is at 27 Threadneedle Street, London, EC2R 8AY, United Kingdom.

For further information on our terms, policies, and regulatory compliance, please visit our official website.